This is the Privacy Policy of Essenza House (“we”, “us”, “our”).

This Privacy Policy sets out how we collect, use, and protect your personal information when you interact with our website which can be found at www.essenzahouse.com (“Site”), social media platforms (“Platforms”) and purchase our products (“Products”). Please read this policy carefully to understand how we handle your information.

 

 

We respect your right to privacy and are committed to safeguarding the privacy and data security of our customer and website visitors. We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), the General Data Protection Regulations (GDPR) and the California Consumer Privacy Act (CCPA).

 

By accessing or using our Site or our making a purchase from our online store, you agree to our use of your information in accordance with this Privacy Policy. We encourage you to read through and contact us if you have any questions.

 

 

 

Where necessary, we collect information from you that enables you to be identified as an individual, such as your name, email address, phone number or payment details, or identifiable as a household, such as your address. This kind of information is defined in the GDPR as personal data and in the CCPA and the APPs as personal information. The terms “personal data” and “personal information” are used interchangeably through this privacy policy. 

 

Generally, the type of personal data that we collect is the information that we need to enable you to use our Site, Platforms and provide our Services to you. To minimise the impact on your privacy, we will never knowingly collect more personal data than is strictly necessary to perform the activities described in this privacy policy.

 

 

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. 

 

Our online store is powered by WooCommerce which manages the shopping cart functionality and order processing. WooCommerce may collect certain information to facilitate the proper functioning of the online store. This information may include personal data, such as your name, contact details, and purchase history. For more information about how WooCommerce collects, uses, and protects your data, please refer to WooCommerce Privacy Policy.

 

 

If you make a payment via our online store, we may collect and process your payment details. Please note that we do not store your payment card information. All payment transactions are securely processed through our third-party payment processors, Stripe, and PayPal. Please refer to Stripe’s privacy policy for more information. https://stripe.com/en-au/legal/privacy-center

Please refer to PayPal’s privacy policy for more information. https://www.paypal.com/us/legalhub/privacy-full

 

 

We may collect and use personal information shared on our social media Platforms for the purpose of client testimonials. Your testimonial or review may include personal information such as your first name, initials, or general geographic location. However, we are committed to protecting your privacy, and we will take reasonable steps to ensure that any personal information shared in testimonials or review is anonymised or used with your explicit consent. 

 

 

Our Site utilises Google Ads, to present targeted advertisements based on our users’ search history, browsing behaviour and interactions with our Site. Google Ads allows us to understand our users’ preferences and interests, enabling us to share things that may be of interest to you. For more information about how Google collects, uses and protects your data, please refer to Google’s Privacy Policy https://policies.google.com/privacy.

 

You can opt-out of Google Ads through the following methods:

 

You can manage your ad personalisation preferences directly through Google’s Ad Settings page.

Most web browsers provide options to manage cookies and control ad tracking. You can adjust your browser settings to limit the data collected for behavioural advertising purposes.

 

Our Site utilises Facebook Ads to deliver personalised advertisements to our users. Facebook Ads may involve the collection and processing of certain information, such as your device identifier, IP address, and browsing behaviour, to tailor advertisements based on your interests and interactions with our Site. To enable Facebook Ads, we may share certain non-personal and aggregate information with Facebook. This information does not include personally identifiable details unless you have provided explicit consent.

 

You have the option to control how your information is used for advertising purposes on Facebook. You can adjust your Facebook ad preferences and opt-out of targeted advertising by following the instructions provided by Facebook in their ad settings.

 

For more information about how Facebook collects, uses, and protects your data, please refer to Facebook’s Privacy Policy, available at https://www.facebook.com/privacy/policy/.

 

 

We use Google Analytics to analyse website traffic, track user engagement, and understand user preferences. This information helps us improve our website’s content, design, and user experience. The data collected through Google Analytics is aggregated and anonymised, and we do not use it to identify individual website visitors.

 

By using our Site, you consent to the processing of data by Google Analytics. You can opt-out of Google Analytics tracking by disabling cookies in your web browser or using the Google Analytics Opt-out Browser Add-on https://tools.google.com/dlpage/gaoptout.

 

Please note that this privacy policy does not cover the data practices of Google. For more information about Google’s data handling practices, please review Google’s Privacy Policy (https://policies.google.com/privacy).

 

 

When you visit our Site, we automatically collect certain information about your device, that may include information about your IP address, time zone, location, device type and model and/or some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or services that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. 

 

 

Our Site uses cookies. Cookies are very small files that are saved to your computer and a website uses to identify you when you come back to the website and to store details about your use of the website. Cookies enable us to provide a better website visitor experience. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our Site.

 

 

Please note that we do not alter our data collection and usage practices when we detect a do not track signal.

 

How do we collect your information?

 

You directly provide us with almost all the information that will collect except for device information and cookies. We collect information from you in many ways including when you:

 

•Communicate with us via our Site, Platforms or email;

•Enquire about our Products;

•Sign up to our newsletter;

•Join our mailing list;

•Purchase our Products;

•Interact with our Sites or Platforms.

 

 

 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

 

•Communicate with you;

•Send you order confirmations;

•Send you shipment tracking information;

•Screen our orders for potential risk or fraud; and

•When in line with the preferences you have shared with us, provide you with information or advertising relating to our Products or services.

 

 

We use payment information for the sole purpose of processing payments related to our Products, including project orders and invoices.

 

 

•Complete transactions and fulfill customer orders.

•Address payment-related inquiries or issues.

•Facilitate refunds or adjustments, as outlined in our Cancellation Policy.

 

The security of customer payment information is of utmost importance to us. We employ industry-standard security measures to protect the confidentiality and integrity of payment data.

 

Credit card information is securely processed by trusted payment service providers, and we do not store credit card details on our servers.

 

 

By subscribing to our newsletter or joining our mailing list, you consent to receive periodic emails from us. These communications may include information about our products, services, promotions, and other relevant updates. When you subscribe to our newsletter, we collect personal information such as your name and email address. This information is used solely for the purpose of sending you the newsletter and managing our mailing list.

 

Every newsletter email you receive from us will include an “Opt-Out” link in the footer. You can click on this link at any time to unsubscribe from our newsletter and remove your email address from our mailing list. Alternatively, you may contact us directly at privacy@essenzahouse.com to request removal from our mailing list.

 

 

We use device information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site. For example, by generating analytics about how our customers browse and interact with the Site and emails, to better understand our customers’ interests and site usage patterns and what type of content may help to encourage those visits. 

 

We will only use your personal information for the purposes for which it was collected, unless we reasonably consider that we need to use it for another purpose that is compatible with the original purpose. If we need to use your information for an unrelated purpose, we will seek your consent.

 

 

We take appropriate measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. We implement industry-standard security practices and regularly review our systems to ensure your data is securely stored.

 

Please note that the transmission of information via the internet is not completely secure. While we do our best to protect your personal information, we cannot guarantee the security of data transmitted to our Site or through electronic communication channels. Any transmission is at your own risk.

 

 

We may disclose your personal information to third-party service providers who assist us in operating our Site, such as IT support providers. These service providers are authorised to use your personal information only as necessary to provide their respective services to us.

 

We may also disclose your information if required to do so by law.

 

 

If you have voluntarily provided a testimonial or review on our social media Platforms, you understand and agree that your testimonial or review may be used for promotional or marketing purposes on our Site, social media Platforms, advertisements, or any other promotional materials. We may use your testimonial or review in its entirety or in part, and we reserve the right to edit or modify it for clarity, length, or any other necessary purpose.

 

You retain the right to withdraw your consent for the use of your testimonial or review at any time. To do so, please contact us at customerservice@essenzahouse.com. We will promptly remove or anonymise your testimonial or review from our promotional materials, as applicable.

 

 

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

 

To keep your personal data secure, we have chosen a secure web hosting service, Ventraip which is SSL certificate encrypted.

 

We also store personal information (except credit card information which is encrypted) on our local secure networks, all of which are password protected. 

 

 

We do not erase any of your data unless specifically requested by you. If you wish to have your data erased, you have the right to make that request. We respect your control over your information, and our team is ready to assist you in managing your data preferences.

 

 

When you make a purchase via our online store, we do not store or retain complete credit card information, such as credit card numbers, expiration dates, or CVV codes. Instead, we rely on the secure payment processing services of our trusted third-party payment processors, Stripe, and PayPal.

 

Stripe and PayPal handle the collection and processing of payment information on our behalf. When you enter your payment details during the checkout process, the information is securely transmitted directly to Stripe or PayPal. Stripe or PayPal retains and stores your payment information in accordance with their own data security and retention practices. You can review Stripe and PayPal’s privacy policy and terms of service for more information on how they handle and protect your payment information.

 

Please note that while we do not store credit card information, we may retain certain transaction details provided by Stripe or PayPal, such as the transaction amount, date, and confirmation status, for accounting, record-keeping, and customer service purposes. These stored transaction details do not include sensitive credit card information.

 

 

It is important to us to maintain the quality of the personal information that we hold. We take reasonable steps to make sure that your personal information is accurate, complete, and up to date.

 

If you find that your personal information held by us is not up to date or is inaccurate, please advise us and we will amend it, where appropriate. 

 

 

Our Site may contain links to other websites of interest. Once you have used these links to leave our Site, you should note that we do not have any control over that other website. We are not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our Site, to read the privacy statements of each website that collects personal identifiable information. 

 

 

We take the security of your personal information seriously and have implemented reasonable measures to protect it from unauthorised access, loss, or disclosure. However, in the event of a data breach that compromises the security of your personal information, we will take immediate action to mitigate the impact and comply with applicable laws and regulations.

 

 

Promptly assess the extent of the breach: We will conduct a thorough investigation to determine the scope and nature of the breach, identifying the affected systems, data types, and the potential risk to individuals.

 

Notify affected individuals: If we determine that the data breach poses a significant risk of harm to your rights and freedoms, we will notify you promptly, providing clear and transparent information about the breach, the potential consequences, and the actions you can take to mitigate any potential risks.

 

Engage relevant authorities: If required by applicable laws and regulations, we will report the data breach to the appropriate supervisory authorities and cooperate fully in their investigations.

 

Take necessary steps to secure and remedy the breach: We will take immediate action to contain the breach, prevent further unauthorised access, and restore the security and integrity of our systems. This may include, but is not limited to, implementing additional security measures, conducting forensic analysis, and cooperating with law enforcement agencies.

 

Provide support and assistance: In the event of a data breach, we are committed to providing support and assistance to affected individuals. This may include guidance on steps to protect your personal information, information about available resources for identity theft protection, and any other relevant support measures to help mitigate the impact of the breach.

 

If you suspect or become aware of any unauthorised access, loss, or disclosure of your personal information, please contact us immediately using the provided contact details.

 

Please note that while we implement reasonable security measures, no method of data transmission or storage is completely secure. We cannot guarantee the absolute security of your personal information.

 

By using our Site and providing your personal information, you acknowledge and understand the inherent risks associated with data transmission over the internet and agree that we are not liable for any unauthorised access, loss, or disclosure of your personal information beyond our reasonable control.

 

 

You have the right to access personal information we hold about you and ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

 

We note that we are processing your information to provide our Services to you, or otherwise to pursue our legitimate business interests listed above. 

 

We would like to make sure you are fully aware of all your data protection rights. 

You have:

 

Right to be Forgotten: You have the right to request the deletion or removal of your personal information when certain conditions are met, such as when the information is no longer necessary, consent is withdrawn, or processing is not based on legitimate interests.

 

Right to Rectification: If you believe that the personal information, we hold about you is inaccurate or incomplete, you have the right to request its correction. You can do so by contacting us using the information provided at the end of this policy.

 

The right to data portability: You have the right to request us to transfer the information that we have collected to another organisation, or directly to you, under certain conditions.

 

Right to Information and Access: You have the right to be informed about the collection, use, and processing of your personal information. You also have the right to request access to the personal information we hold about you. We may charge you a small fee for this service.

 

Right to Restriction of Processing: Under certain circumstances, you have the right to request the restriction of the processing of your personal information. If you would like to exercise this right, please contact us using the information provided at the end of this policy.

 

Right not to be Subject to Automated Decision-making: You have the right not to be subject to decisions based solely on automated processing, including profiling, if these decisions significantly affect you. Some exceptions apply, such as when the decision is necessary for a contract or authorised by law.

 

Right to Object: You have the right to object to the processing of your personal information based on legitimate interests or for direct marketing purposes. If you wish to object to the processing of your information, please contact us using the information provided at the end of this policy.

 

Right to Lodge a Complaint: If you believe that your privacy rights have been violated, you have the right to lodge a complaint with the relevant supervisory authority, such as the data protection authority in your country. 

 

If you make a request, we have 30 days to respond to you. If you would like to exercise these rights, please contact us, using the details below.

 

 

Please be aware that we may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our Site. Please check from time to time to review our privacy policy. 

 

If you have any questions relating to our handling of your personal information or our use of cookies, or if you would like to invoke any of your rights under the APP, GDPR or CCPA regulations, please contact privacy@essenzahouse.com